I needed a tub converted to a walk in shower installation and with an older home I was skeptical. While working with Zach and going over process and options I decided to do it. When the time came to install Tim the installer went over the process that was to take place, reassured and answered all my questions. I figured it would take two days but to my surprise it was one day!!! Tim was professional and efficient and completed it beyond my expectations! Marisa in customer service who kept in touch with a direct phone number to make sure everything went smooth. Many projects that I have professionals do, this option usually does't have a specific contact person, this was definitely a plus point in choosing tunderaland! When it came time to sign off on the install when finished I was absolutely amazed with the outcome and completed in 1 day.....WOW. Tim took time to go over everything to make sure it was to my approval. If you are in the market to go from a tub to walk in shower conversion this is truly a company that has it down to a science! My hat off to Zach,Tim,Brett Marisa they are on top of their game in making Tundraland a winning team!!!
Thank you James (installation technician) and Brad Roosevelt (operations manager) for your hard work, dedication, and going above and beyond expectations to be sure we have the shower of our dreams!! James is an awesome technician whom was both informative and excellent with adapting to any situation confronted with. The were some problems after tearing our old tub and walls out with the original plans and designs; however, James & Brad worked together to insure our requests were met as well as being sure the finished design was jaw dropping! If we could give 10 stars we would try to give 20!!! Thank you all so much at TundraLand....your company is MOST DEFINITELY customer orientated and committed. 2 Things rare in corporations these days.
I had a spectacular experience with Tundraland, especially right from the start. We were at the Home and Garden show and we won a $500 Gift card. I was on the edge about getting someone we don't know coming into our home to give us an estimate since I knew that Bathtub repairs can get expensive! The customer service between Levi at the home and garden show, Jason our sales rep, Marisa our personal customer service rep and our installer James S all were amazing and friendly. All of them answered any questions I had, and I was completely comfortable with having Jason and then James inside my home. I even was able to leave my dog home with James for a couple hours! The installation was fast- only about 8 hours and we never once had to pay extra money for using extra material for our walls. The finance guy Tim also helped us out a lot with financing and making things work for us since we live in a mobile home and only could get financing through certain companies. I am so glad I went to Tundraland and I know I will be going back in the Future with future homes I buy and also getting a sun room!
Steve was great in explaining everything about Tundraland and all our options. The problem was us not being able to make up our mind!! Can't wait to get it installed!!
Paul Delveaux was wonderful. He explained everything so clearly and answered all of our questions so that we could understand. He offered suggestions, but let us decide 😊 Can't wait to see finished product.
Aaron and his assistant solved our window lock issues and spent time showing us how to remove windows and screens. They were both kind and efficient! We called on Monday and by Tuesday at 11am the job was complete! Excellent service.
My husband and I decided to have our very old bathroom updated with a walk-in shower. As another review stated you seem to have a number of unseen problems the older your house is...we certainly did! Our installer James S. was great! Very professional and a stickler for details. We were very pleased with the project from start to finish.
My husband and I had our bath tub taken out and a shower put in. Sounds fairly simple...right? Well nothing ever goes as planned in our older home and just wanted to say that our installer James was on top of EVERYTHING!!! He was a perfectionist in every way possible in performing his job and was almost done and ready to be on his way home he realized the bottom pan of the shower was cracked. We would not have noticed anything until he told us, that just goes to show you how honest and up front this company is. They came back and put in all new walls and floor pan for the shower and it looks amazing!!! I will definitely recommend Tundraland.
Paul Delveaux sales designer came to the house and did an outstanding job explaining changes since my last install. Also presented me with plan to finish my 15th and 16th window. I love the professionalism of Paul and Tundraland' s quality products.
We never had anything remodeled in our house. I did my homework & saw your booth at one of the home shows. From then one it was smooth sailing. We felt comfortable from start to finish. There was no forceful selling tactics, everything was completed with the utmost efficiency & professionalism. We are so happy with our new shower/bath. We have received so many compliments & people said they would camp in our yard to wait their turn to get a little R&R in our taste of heaven! Thank you Tundraland!
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